Last month, Alexa Linden was laid off from Linden Lab, and there were stories going around that she wasn't the only one. In a recent interview Wagner Au conducted with Brad Oberwager, the head of Second Life, it was confirmed.
At one point, Wagner asked Oberwager the reasons for the layoffs. Oberwager answered that this was in response to his conclusion that the Lab's support for it's content creators and residents was "antiquated" and lacking, "what happened was, we made changes across the whole organization, and some people got promoted, some people got moved into different parts of the organization, and some people, we had to say goodbye to some people. And that's always unfortunate, especially when it’s folks that have been around for a long time. That's really tough"
Besides an emphasis on Engineering, Oberwager stated they were putting new energy in customer support, "We basically blew up all the formal titles and structure in how we provide support, and we formed two new teams...Resident success and Trust & Safety. And we're going to pour all of our energy into those two groups in terms of supporting [them]. So what's happened over time is Trust & Safety continues to become more important, not less… And so we’ve created this brand new Trust & Safety team that has tremendous autonomy and a very high bar of success."
For the rest of the interview, Click Here.
Source: New World Notes
Bixyl Shuftan
