Linden Lab Asks For Patience For The Next Few Weeks With Cloud Migration

 

It's no secret things have been more glitchy in Second Life than usual. Last Friday, Linden Lab through Oz Linden came out and apologized for the various glitches, crashes, and bugs recently, saying they were from it's moving things to cloud servers. Yesterday, Wednesday October 21, in the "Tools and Technology" blog, it was April Linden's turn. She gave an update on how much has been done so far.

We’re in a really exciting time in the history of Second Life. We’re in the home stretch on moving the grid to the cloud. We hit a fun milestone a few days ago, and now there’s over 1,000 regions running in the cloud!

Everyone in the Lab is working hard on this project, and we’re moving very quickly. I just got out of a leadership meeting where we went over what’s currently in flight, and there’s so many things moving that I lost track of them all. It’s amazing!

However, not everything was good news. She asked residents to be patient.

I’ve come to ask for a favor.  ... I’ve come to ask you for is your patience. 

We’re doing our very best to fix things that come up as we go. This means that we might need to restart regions more often than you’re used to, and things may break just a little more often than we’ve all been accustomed to.

In order to get this project done as fast as possible and minimize the time (and resulting bugs) we have to spend with one foot in our datacenter and the other in the cloud, we don’t want to limit ourselves to restarting regions just once a week. We’re ready to get this project done! We’ve seen how much better Second Life runs in the cloud, and we’re ready to have everyone on the grid experience it.

I’m sorry that things might be a little rough over the next few weeks. It’s our goal to finish the cloud migration by the holidays, so that everyone, Resident and Linden alike, can have a nice quiet holiday with our friends and families.

 We can’t promise we’ll make it by then, but we’re sure giving it all we’ve got. The mood around the Lab is really positive right now, and we’re all working hard together to make it happen. I’m really proud to be a part of the team that’s transforming Second Life as we know it.

Thanks so much for hanging in there with us. We know it’s frustrating at times, but it won’t last for too long, and there’s a better future on the other side of this. We truly appreciate your understanding and patience as we finish up this project.

So it appears in addition to the glitches we've been seeing, we're very likely to have to deal with sim restarts as well. Perhaps the Lab may slow things down a bit next week interfere with Halloween less. If not, residents may have to contend with having to suddenly leave sims in a hurry in addition to the ghosts and goblins.

To read the Linden blog post in full, Click Here.

Bixyl Shuftan

News and Commentary: Linden Lab Offers Apology to Strawberry Singh Following Takedown Demand

By Bixyl Shuftan

Protecting what they consider trademarked images and names has been an issue for companies for decades. For instance, for years the Lego corporation has asked people to call it's building toys "Lego bricks" and not "legos." Some have gotten a reputation for going overboard, such as when Disney once demanded a preschool paint over images of Mickey Mouse and other characters. For Linden Lab, the issue of trademarks usually comes up when one of it's residents makes an item inworld that is trademarked by someone else. But it's own trademarks haven't been an issue for many years, until now.

Strawberry Singh is a noted and award-winning blogger of Second Life, one whom has been doing so for years. On December 13, she announced she was removing one of her tutorial videos, "Introduction to Second Life." The reason, one of the Lindens, Tia Linden, complained to Youtube about it, and Youtube gave Strawberry 48 hours to resolve the issue before taking action on her account. Wondering what was wrong, Strawberry emailed Tia asking what was the issue. Tia soon answered, saying while they appreciated her continued support of Second Life, "we have not given you permission to use Linden Lab's intellectual property in the manner of which you have done." She emailed her again, but did not get an answer by the time the 48 hours was almost up and deleted the video, saying in her blog post, "in the future, I probably won’t be doing any other tutorials like this where I show how to use Second Life because their logos might pop up in the videos." She would tell Hamlet Au when he asked shortly afterwards that she didn't think the Lab cared she was promoting the virtual world.

As Strawberry's blog has a lot of readers, it didn't take long for word to get around, to New World Notes, Modem World, Living Virtually, and presumably other blogs. Hamlet Au would write, "Linden Lab's actions are contrary in spirit if not in letter to its stated policies around medua use of its trademarks." Inara Pey wrote, "the statement that certain images and logos now cannot be use in any capacity. If this is now the case, it is worrying for many of us who routinely blog about Second Life and have used such images and logos. ... Where do we now stand if we are now seeing a shift in position from Linden Lab? Are we now in violation of a new prohibition on image use?" Mona Eberhardt's title of her commentary was more blunt, "Yet Another Stupid D**k Move by Linden Lab." Daniel Voyager has yet to write about the incident, as of the writing of this article, but did end up retweeting a statement from Ebbe Linden (left).

Eventually, the Lab began to realize it had a public relations mess on it's hands. Ebbe Linden ended up defending Tia Linden from an angry Tweet by Mona Eberhardt, "I'm willing to take all kinds of heat, but suggesting that Tia is anything but an incredible team player and professional crosses the line for me. ... We will review policies that make things better and easier for us all though."On Thursday, they issued a public apology on the official Second Life blog.

Recently, the Linden Lab IP team sent a takedown request regarding a YouTube video created by the great Strawberry Singh. She and many others have pointed out that this seems like a mistake, and we agree. We have reversed that takedown request and have reached out directly to Strawberry, but would also like to take this opportunity to publicly apologize to her. 

 

Strawberry, we feel fortunate to have you as a member of our Second Life community (and Sansar as well!), and we are grateful for the public support that your blog, YouTube channel, and other social media activity provides. We’re fans of your work, we are sorry for this misstep, and we hope you will continue sharing your awesome videos.

Following the apology, the Lab explained that the incident came from it's policy of protecting it's trademarked images, and that it would be revised to allow people to write about and video to promote Second Life without worry of hassle, "While we still need policies in place to protect our trademarks, we will apply them as permissively as we can with the goal of encouraging and supporting our community."

Strawberry would tell the Newser, "Aside from a big thank you to all of my readers that gave me so much support yesterday I really don't know what else to say. I was so surprised at the response my post got as my reason for doing the post was just to inform others of what happened so they don't experience the same thing I did. I never expected that people would be so vocal and supportive and do all that they did for me yesterday. I was also pleasantly surprised with the Lab's response too. I was not expecting a response at all so all of it was so encouraging and uplifting and I'm so happy that the end result will be hopefully a better policy for all Second Life bloggers and bloggers in the future."

Linden Lab also mentioned what happened with a parody blog in January 2007 in which the blogger invited the Lab to issue a "cease and desist" letter. But instead Linden Lab's lawyer issued an "uncease and desist" letter, stating, "Linden Lab objects to any implication that it would employ lawyers incapable of distinguishing such obvious parody."

Also at the time, there was at least one instance of someone making modifications of the eye in hand symbol for the purposes of promoting Second Life. In early 2006, Yiffy Yaffle came up with a "Second Life Furry" logo as a way for sims to be identified as having a population of furs. The symbol is seldom seen today, though presumably from lack of interest.

Perhaps the incident was the result of one overzealous employee, but unfortunately Linden Lab has a history of making foul-ups such as this. While the Lab did apologize to Strawberry, that the incident happened in the first place is likely to be seen by many longtime residents as just the latest in a long series of blunders.

Sources: Strawberry Singh, Linden Lab, Washington Post,Twitter

Bixyl Shuftan

April Linden Explains Tuesday's Grid Problems, "We're Sorry About This Outage"

As some of you already know, there were some problems with the Second Life Grid on Tuesday. For a while around Noon and the early afternoon, residents were unable to log in and some were being logged out. At the time, Linden Lab posted an "Unscheduled Maintenance" notice at 11:03 AM stating this, and asking residents to temporarily stop making purchases inworld and buying Lindens.

We are aware that some users are currently being logged out, and all users are currently unable to log in to Second Life. Additionally, please refrain from transacting on the LindeX on in-world as purchases are likely to fail. Some regions are also unavailable at this time, and teleports to other regions may fail currently. We have identified the issue causing this situation and are currently working to resolve it. Please monitor this blog for additional updates.

It was 2:49 PM when they finally gave the all-clear. A few residents I talked to later mentioned the downtime. One would later tell me adjustments she had made at the time while she was going through a number of sets of clothes had been undone, and wondered if what was going on with the Grid had something to do with it.

Several years ago, downtimes happened regularly. With the sometimes self-depreciating humor of the days of Philip Linden, they'd post a picture parodying the monolith and apes scene in 2001: A Space Odyssey, "The Grid Is Down While We Bang On Things." Today, downtimes are much less frequent. And this time, April Linden decided to make a statement the following day explaining what happened.

Shortly after 10:30am, the master node of one of the central databases crashed. This is the same type of crash we’ve experienced before, and we handled it in the same way. We shut down a lot of services (including logins) so we could bring services back up in an orderly manner, and then promptly selected a new master and promoted it up the chain. This took roughly an hour, as it usually does.

A few minutes before 11:30am we started the process of restoring all services to the Grid. When we enabled logins, we did it in our usual method - turning on about half of the servers at once. Normally this works out as a throttle pretty well, but in this case, we were well into a very busy part of the day. Demand to login was very high, and the number of Residents trying to log in at once was more than the new master database node could handle.

Around noon we made the call to close off logins again and allow the system to cool off. While we were waiting for things to settle down we did some digging to try to figure out what was unique about this failure, and what we’ll need to do to prevent it next time.

We tried again at roughly 12:30pm, doing a third of the login hosts at a time, but this too was too much. We had to stop on that attempt and shut down all logins again around 1:00pm.

On our third attempt, which started once the system cooled down again, we took it really slowly, and brought up each login host one at a time. This worked, and everything was back to normal around 2:30pm.

My team is trying to figure out why we had to turn the login servers back on much more slowly than in the past. We’re still not sure. It’s a pretty interesting challenge, and solving hard problems is part of the fun of running Second Life.
Voice services also went down around this time, but for a completely unrelated reason. It was just bad luck and timing.

We did have one bright spot! Our status blog handled the load of thousands of Residents checking it all at once much better. We know it wasn’t perfect, but it showed much improvement over the last central database failure, and we’ll keep getting better 

My team takes the stability of Second Life very seriously, and we’re sorry about this outage. We now have a new challenging problem to solve, and we’re on it.

"We're sorry." Not words that we hear from Linden Lab every day. But this time, it's on the record that they spoke them.

Hat Tip: Inara Pey

Bixyl Shuftan

Blizzard Apologizes For "Warlords of Draenor" Launch Problems, Gives Free Time to Subscribers

By Bixyl Shuftan

When Blizzard released "World of Warcraft: Warlords of Draenor,"the latest expansion for the worlds most popular Multiplayer Online RolePlaying game, about a week ago on Thursday November 13, they ran into trouble. Besides so many players trying to get on at once, they were hit with a huge Denial of Service attack. The result was players often having to wait in long queues to play.

It was yesterday November 18 in which Executive Producer Allen Brack offered an official statement about the troubles.

I know how much everyone was looking forward to this expansion ... all the comments I've seen indicate that this is one of our best yet. But the quality of the content does not excuse the subpar launch experience we delivered, and I apologize for that. The first two days of the expansion were not a great experience, with many of you facing high queues or significant gameplay problems. We worked around the clock to tackle the demand issues and technical challenges, and fortunately things started looking better on Saturday. While millions of you were able to get in and play over the weekend ... others still ran into very lengthy queues, particularly on the highest-population realms.

Brack stated Blizzard was expanding server capacity, "which should greatly reduce queue times for most realms if not eliminate queues altogether." They were also giving it's players some additional time free of charge.

In recognition of the difficulties so many of you ran into when trying to play over the first few days, we're adding five days’ worth of extra time to every subscription in the Americas, Oceania, and Europe that was active as of Friday, November 14.

Brack also offered his thanks to the devoted core of Warcraft fans whom have stuck with the game.

I also hope you'll accept my apology and keep your faith in us. The support voiced by many of you as we worked through the challenges was immensely appreciated. We're extremely grateful to be part of such a passionate community. We love World of Warcraft, and we're very proud of this expansion, so stumbling out of the gates like this was very disappointing for all of us.

Over fifty pages of replies followed the announcement in the thread, the peaks at a random few showing some players not having received their free time yet, but mostly people saying "Thank you."

Sources: battle.net, PC Gamer 

Bixyl Shuftan

Texture Website Bans Use Within Second Life Following Linden Lab ToS Change, Lab Responds With Statement Expressing Regret

By Bixyl Shuftan

CGTextures, a website for 3D artists, has been the subject of attention recently due to a change in it's Terms of Service: "using our images in Second Life is no longer allowed." They stated this was in reaction to Linden Lab changing its own Terms of Service.

[..]you agree to grant to Linden Lab, the non-exclusive, unrestricted, unconditional, unlimited, worldwide, irrevocable, perpetual, and cost-free right and license to use, copy, record, distribute, reproduce, disclose, sell, re-sell, sublicense (through multiple levels), modify, display, publicly perform, transmit, publish, broadcast, translate, make derivative works of, and otherwise exploit in any manner whatsoever, all or any portion of your User Content (and derivative works thereof), for any purpose whatsoever in all formats, on or through any media, software, formula, or medium now known or hereafter developed, and with any technology or devices now known or hereafter developed, and to advertise, market, and promote the same. You agree that the license includes the right to copy, analyze and use any of your Content as Linden Lab may deem necessary or desirable for purposes of debugging, testing, or providing support or development services in connection with the Service and future improvements to the Service.[..]

CG Textures stated Linden Lab's old terms of use was reasonable, giving the Lab "rights to use it in Second Life and not much more. With their latest TOS update, they go way beyond what is reasonable." They accused the Lab of greed and were showing a lack of respect for it's users, "as soon as you upload your model or texture, they can do literally anything they want with it." In theory, they could take content made from their textures and resell them, which is against CGTextures own terms of service, "The new Second Life ToS is simply incompatible with our own Terms of Use." They stated they contacted Linden Lab, and got only "nameless, canned replies … Apparently they don't care about this problem, so we don't see how we can come to a solution."

Jo Yardley of The 1920s Berlin project was among those expressing worry, "I hope Linden Lab realizes this is a big problem that damages one of the most important parts of Second Life; creativity." While she felt it was unlikely texture websites would be checking Second Life contents for their work, "for those of us who take this stuff serious, it is rather annoying and scary."

Hamlet Au of New World Notes suggested the Lab's actions weren't greed, but the intent was to protect itself from possible lawsuits, given that content builders in Second Life often accuse others of copying them, saying that the Lab never copied and sold any of it's users creations, "It's simply not in the company's interest to do so," saying such a move would bring disaster for them. He suggested that if a content creator was truly serious about protecting his/her products, they should be trademarked or copyrighted before being uploaded, "all that said, Linden Lab should probably add some language to their ToS which allays the fears of sites like CGTextures and developers like Jo Yardley."

The following day, Linden Lab issued a statement which appeared on New World Notes, Modem World, and presumably other blogs and newsletters:

“Recently we updated our Terms of Service to unify the existing terms of service for our various products into a single version. This updated version included a clarification with respect to the specific rights which a user grants to Linden Lab when submitting user-created content (referred to as the ‘Service Content License’) and, except as set forth in any related Linden Lab policies (referred to as ‘Additional Terms’), the right to ‘re-sell’ such user-created content.

“As previously indicated, the updated Terms of Service encompass a wide variety of Linden Lab products and services. We made every effort to incorporate Second Life’s existing policies in a distinct manner. We realize that the general nature of portions of the new Terms of Service may have led some individuals to believe, mistakenly, that Linden Lab was renouncing existing Second Life policies and practices or attempting to expropriate content created by Second Life residents. To that end, we want to further elucidate and reiterate our practice with respect to the Service Content License (and specifically Linden Lab’s right to re-sell user-created content) in Second Life. 

“As an example, Linden Lab’s Second Life Mainland Policies (cited as “Additional Terms” in the updated Terms of Service) have long included Linden Lab’s right to “re-sell or otherwise alter abandoned parcels of SL’s mainland,” including, if and to the extent necessary, any user-created content incorporated into such parcels. Additionally, Linden Lab often acts as an intermediary between Second Life residents (for instance, in its capacity as the operator of the Second Life Marketplace) which necessitates that Linden Lab have certain rights (such as the right to re-sell) in order to effectuate such exchanges or transactions.

“As evidenced by Second Life’s extensive history, functionality and well-documented policies for providing a platform on which users can create and profit from their creations, Linden Lab respects the proprietary rights of Second Life’s content creators. We regret that our intention in revising our Terms of Service to streamline our business may have been misconstrued by some as an attempt to appropriate Second Life residents’ original content. We have no intention of abandoning our deep-rooted dedication to facilitating residents’ ability to create and commercialize such content in Second Life. In fact, we strive to provide Second Life’s residents with evermore opportunities to do so.”

The readers responding to Hamlet's reassuring comments were mostly skeptical, with questions about Linden Lab's intentions. For Jo Yardley's blog and Modem World, the responses were more mixed. The SL Universe forums also has a thread on the subject (here).

Jo Yardley added in the comments under her blog post, "They can say what they want, but as long as the TOS does not support their recent statement and still has the same wording, people will still be worried and websites will still not allow us to use their textures. They have to put the old phrase back, or nothing will change." Those words seem to sum up the feelings of many content creators. Others feel the controversy is much ado about nothing, but another change in the Terms of Service to reflect the Lab's clarification wouldn't hurt.

This isn't the only ToS update to spark controversy for Linden Lab this year. In May, another change in Second Life's Terms of Service, one reguarding third party Linden exchange services, caused a crisis in which a number of overseas residents talked about leaving the Grid.

Sources: CG Textures, Jo Yardley, New World Notes, Modem World 

Bixyl Shuftan