EOTB: Second Life "Moving From Jira"

 

 Most Second Life users are probably aware if JIRA, even if they themselves don't use it. This system for technical support has been used for reporting bugs and requested features for most of the virtual world's history. But, this won't be the case for much longer. In the official blog on Friday January 12, Linden Lab announced that they are in the process of moving away from the system. 

Unfortunately, Jira Server, the software and license agreement we use to host Second Life's jira.secondlife.com site, is being discontinued and its official replacement cannot handle the number of users (over 300,000) that Second Life needs. Long story short: we need to move off of Jira before support ends in early February, 2024.

 

The Lab announced they were opening "a new community portal," https://feedback.secondlife.com/ saying, "This site will host feature requests, bug reports and ultimately replace the public BUG project on jira.secondlife.com ." But for now, https://support.secondlife.com/ is still the place to report support issues, "We will keep using Freshdesk for all personal and content-sensitive tickets."

 

The Lab did post a timetable, which stated the process had started in December, and will conclude next month in February with the shutdown of JIRA. 

 

The Lindens stated the new system has a new software called Canny, "Part of the rationale for moving to Canny, the software behind feedback.secondlife.com, as opposed to alternative issue tracking solutions is that it is a very focused product that is tailor made for responding to user feedback and prioritizing ideas."

The Lab also reminded there are a couple differences between the new system and JIRA, "which may require changes to behavior." There will be limited attachment support, and no private posts can be done, "If your report contains sensitive information then please redact/censor private information. If this is not possible, because it is material to the issue being filed, then please file a support ticket if it is personal in nature or security report if it represents a vulnerability."

 

The Lindens admitted these changes will be a big thing to some residents, "Making a significant change like this is no small task. Staff and residents alike have grown deeply familiar with jira.secondlife.com through countless hours spent using the site. We hope you will have patience as we migrate data, build documentation, develop new muscle memory and smooth out wrinkles in tools and processes."

 

As the post was named "Part One," it's a sure thing more information is forthcoming.

 

Source: Linden blog.

 

Bixyl Shuftan