More On Linden Lab Acquiring Caspertech

 

 If you rent a place in Second Life through someone rather than getting it directly from Linden Lab, then chances are you know of Caspertech. Their rentboxes are a fairly common sight in numerous places here, including at the Sunweaver Estates where the Newser office makes it's home. Since 2018 with the closing of Hippo Technologies, they've clearly been the top seller of rental vendors. Things seem to have run smoothly with them. So it was a big surprise yesterday when Linden Lab announced they were acquiring them. 

 

CasperTech has provided various business related services within Second Life for 13 years. Over that time, CaperTech has proudly provided continuous service for tens of thousands of Second Life businesses, and it has remained steadfast in its commitment to the merchants who have depended on those services.

This acquisition will ensure that all of the existing CasperTech services in Second Life will continue to operate without interruption into the foreseeable future, but it also opens up brand new opportunities to vastly improve the experience for our users as our next step in the CasperTech and Second Life journey.  

You can expect to see the same great services that you know and love continue on, with all of the same functionality you enjoy today, but with closer integration into the Second Life ecosystem – and as such, an even more reliable and convenient experience.

The news sparked more than a few questions and some fears among some residents, both those on the forum thread to discuss the matter, as well as conversations with people I had that day. A few were expecting Linden Lab to gouge them to the point they'd have to give up some of their land. 

Shortly afterwards, there was a special episode of Lab Gab to help explain things. In short, Caspervend is not in trouble, but the owner had other reasons to sell.
 

Caspertech is owned by Casper Warden, and he and Patch Linden were interviewed by Strawberry Linden. Casper stated he came to Second Life in 2006, was asked to by people in his real-life job to take a look at it. Worked on promotional material for the company at first. But was soon making his own items. Caspertech as a Second Life company has been around for 13 years. Casper originally created the vendor system in 2009 for his own personal use as he didn't like some of the ways what was on the market worked, "they were script-heavy, and I didn't like the way that the vendors scrolled through the products." But he soon realized people were more interested in his vendors than what he was selling, "In hindsight, I guess I shouldn't have been too surprised by that." So he soon launched version one to the public. While he didn't do an ad campaign for it, word spread by word of mouth and started becoming popular, "and we just continued to expand to meet customer needs." Casper does make other items, such as a security orb and a product update system, though his vendors continue to be his "bread and butter."

Patch called himself "a bit of a fan" about Casper's products, and had been using them not just for himself, but Linden Lab work, calling it "an awesome system." He would say the talks about Linden Lab getting Caspertech started, "a little while back now," with he and Casper talking on various subjects, and eventually came to the idea of the Lab taking the system and intigrating it with Second Life. This way, Patch stated, this would mean the long-term stability of the vendor system while under the Lab there would be more resources available to improve on it. So Patch asked him about the idea, "and well, here we are." Patch went on to say Caspertech's technology, "will bring a lot of capabilities ... in the future."

Strawberry asked what residents can expect. Casper answered that customer services will continue, "It's really critical to us that our customers don't get disrupted." He went on to say that he was still basically in charge of Caspertech's day to day operations, saying the big difference was that they now had, "the support and resources of Linden Lab behind us," reminding that other companies offering rental vendors had closed down over the years, "now our customers can be assured that their Caspertech services aren't just going to suddenly disappear." Of the future, he stated that he saw "plenty of exciting opportunities" to improve the vendor system, saying residents can expect "significant" improvements. Patch stated that in the deal, the Lab "would not interrupt or change what you know and love about the Casper products today. They will continue for the foreseeable future just as they are now. ... the goal is to ... give Second Life residents the tools they need to be successful in what they do."

Casper described himself as mainly a software engineer, and stated that as his business expended, "I found increasingly less and less time on my hands to really spend on the code," and that "many requested features have kind of sat on the back burner. ... this move give me an opportunity to really get back to what I love and what I'm good at," developing his rental vendors and other products of his. He would go on to say he'll still be online, and around in group chat, "monitoring and helping to keep everything running," and thanked his support staff, "who have already kept the show running all these years."

Patch stated they would soon start working with Casper to "transition the service" to the Lab, saying the goal was to make it smooth to the point it wouldn't be noticed by anyone. And after that, Casper would presumable have more time to work on the system's new features. 

In the forums, someone would ask Casper if he was in some kind of financial trouble, and he would answer, "No! We've been profitable since the day we launched. But the amount that one guy (me) can handle is limited, and as CT grew I found myself with a massive challenge and not enough time to improve the service. Now I can! *yay*" There were numerous other comments. Some were cautious, some were optimistic, some were a little of both, feeling the Lab wasn't out to gouge them but weren't so sure about the promised improvements. There were a few comparisons to Linden Lab's acquisition of Xstreet, which would eventually become Second Life's Marketplace. One would say this was no surprise as she felt Caspervend had gotten "too big to fail" for Second Life. 

While a major development, for now it appears little will change as far as daily life in Second Life goes. Hopefully Casper will soon come up with the improvements he says he was requested to make, but hadn't the time to develop them. For now, we can only wait and see.

Bixyl Shuftan

Hippo Technologies Announces Closure Due to "Infrastructure Failure"

Those whom have been around Second Life for a long time are probably familiar with Hippo Technologies, or at least it's products HippoVend and HippoRent, particulary merchants and renters. But the sight of the HippoRent cubes will soon be a thing of the past. On their blog on February 16, Hippo announced they were closing due to "infrastructure failure" of Rackspace Cloud Servers, which they had been using to hold their data.


On Feb 12th Rackspace Cloud Servers collapsed and took down the legacy Hippo web services which Rackspace supported. Rackspace admits service degradation to cloud orchestration and cloud servers. Surely in due time the long established server technicians at Rackspace will rebuild their cloud infrastructure, but for the time being there appears to be an unsafe amount of dust and smoke around the Rackspace Cloud server collapse to extract the backup databases to migrate to another server host.

For the last several years increasingly abandoned land through Second Life has also led to lack of new customer demand for the legacy web service. It marks a best decision for Hippo Technologies to step away from that legacy web service.

Hippo Technologies will certainly be keeping a keen eye to future trends in virtual worlds.

The statement is somewhat vague, as Hippo doesn't use a clear term like "shutting down." But the talk about "lack of new customer demand" and "will ... be keeping a ...eye to future trends" isn't the kind of words a company uses if they're keeping their product going.

Caspertech, perhaps Hippo's biggest competitor, would post about Hippo's close later that day on their own blog.

Today is a sad day for some, and a frustrating day for many, as Hippo Technologies has finally bit the dust. Hippo's services (including HippoVend, HippoRent and HippoUpdate) were extremely well respected and well established within Second Life for a long time. HippoTech pre-dates CasperTech by a few years, and although their presence in Second Life has slowly been in decline, many users heavily depended on them right up until today.

It's unclear exactly what happened - the blog post alludes to a catastrophic failure at Rackspace Cloud services, but Rackspace's own status page mentions no such failure (I have contacted Rackspace to ask for clarification). What is clear, however, is that it leaves a lot of users in a very unfortunate position - their vendors, rental units and update systems are suddenly non-functioning, leaving their businesses high and dry.

Aside from these two blog entries, there's not really anything to go on. A look at the two Hippo groups I found revealed no recent announcements. Their products are still on sale in Marketplace. When I talked to Casper Warden, the head of Caspertech, he didn't have a greal deal to add, "From my understanding, they were taken offline by a technical fault.  Given that their business was dwindling it was not worth the technical effort to invest into getting it back online." He did want to make it clear, " that it's only my understanding, i don't know anything about it for certain."

In any event, places that once used HippoRent are now having to decide what to replace them with.


Bixyl Shuftan

Caspertech Vendor Collecting Donations For Victims of Pulse Massacre

On Sunday morning in Orlando Florida, the Pulse nightclub was attacked by a killer whom gunned down a number of people and took several hostages before finally being shot and killed by police. With 49 people dead (not counting the killer) and 53 injured, the event was one of the worst cases of mass-murder in the United States. The gunman, the son of immigrants from Afghanistan, pledged loyalty to the ISIS terrorist organization. As Pulse is a gay nightclub, the incident is being described as both a hate crime and an act of terrorism.

In Second Life, Casper Warden of Caspertech has made a kiosk to help residents donate to a fund to help the victims of the crime. The money collected goes to a GoFundMe page set up by Ida Vishkaee Eskamani of Equality Florida, a political activist and nonprofit organization. Linden Lab mentioned Caspertech's kiosk in the official Second Life blog.

The Second Life community comes together in incredible, compassionate ways that serve as a badge to show what amazing, diverse, and accepting communities we have all over the grid. ... In light of the tradegy that struck Orlando nightclub, Pulse this past weekend, Casper Warden of CasperVend has set up a kiosk in his mainstore to collect donations for the GoFundMe set up by Equality Florida to benefit and support the victims of this horrific event.

The vendor includes a disclaimer that the withdraw fees for converting Linden dollars to real-world currency will be applied to funds collected. All charities collecting money from Second Life wishing to avoid the fee need to contact Linden Lab and work out an exemption.

The Lab has also included the location of Caspertech in the Destination Guide, which is located at Izanagi (184/81/134).

Casper has also made his kiosk available on the Second Life Marketplace for free, which can be found (here). Already others have gotten copies of and making use of them, such as Furry Fashion.

In light of the tragedy that struck Orlando nightclub Pulse this past weekend, Casper Warden of CasperVend has set up a kiosk in his mainstore to collect donations for the GoFundMe set up by Equality Florida to benefit and support the victims of this horrific event. FF is also getting involved with donation kiosks set up across the sim ...

As of now, Furry Fashion has at least one kiosk set up at Furry (203, 197, 59). There will almost certainly be other locations publicized in various groups and websites. Hamlet Au and Strawberry Singh have also written about the kiosk. 

Bixyl Shuftan