Wednesday, November 19, 2014

Blizzard Apologizes For "Warlords of Draenor" Launch Problems, Gives Free Time to Subscribers

By Bixyl Shuftan

When Blizzard released "World of Warcraft: Warlords of Draenor,"the latest expansion for the worlds most popular Multiplayer Online RolePlaying game, about a week ago on Thursday November 13, they ran into trouble. Besides so many players trying to get on at once, they were hit with a huge Denial of Service attack. The result was players often having to wait in long queues to play.

It was yesterday November 18 in which Executive Producer Allen Brack offered an official statement about the troubles.

I know how much everyone was looking forward to this expansion ... all the comments I've seen indicate that this is one of our best yet. But the quality of the content does not excuse the subpar launch experience we delivered, and I apologize for that. The first two days of the expansion were not a great experience, with many of you facing high queues or significant gameplay problems. We worked around the clock to tackle the demand issues and technical challenges, and fortunately things started looking better on Saturday. While millions of you were able to get in and play over the weekend ... others still ran into very lengthy queues, particularly on the highest-population realms.

Brack stated Blizzard was expanding server capacity, "which should greatly reduce queue times for most realms if not eliminate queues altogether." They were also giving it's players some additional time free of charge.

In recognition of the difficulties so many of you ran into when trying to play over the first few days, we're adding five days’ worth of extra time to every subscription in the Americas, Oceania, and Europe that was active as of Friday, November 14.

Brack also offered his thanks to the devoted core of Warcraft fans whom have stuck with the game.

I also hope you'll accept my apology and keep your faith in us. The support voiced by many of you as we worked through the challenges was immensely appreciated. We're extremely grateful to be part of such a passionate community. We love World of Warcraft, and we're very proud of this expansion, so stumbling out of the gates like this was very disappointing for all of us.

Over fifty pages of replies followed the announcement in the thread, the peaks at a random few showing some players not having received their free time yet, but mostly people saying "Thank you."

Sources:, PC Gamer 

Bixyl Shuftan

No comments:

Post a Comment