Wednesday, September 1, 2021

"Unscheduled Maintenance" Offlines Second Life For Hours


If you tried to log into Second Life yesterday and couldn't get on, you were far from alone. For much of the day, residents couldn't log in, or access, or the Marketplace. The Grid Status Report first mentioned there was a problem at 11:14 AM SL time. 

We are currently seeing intermittent issues with Profiles, Marketplace, and Log ins, and we are currently investigating this. Please watch this blog for updates.

Posted * ***** ***. Aug 31, 2021 - 11:14 PDT

Unfortunately, the issue was not resolved quickly. Hours would pass, and the Lab's finest were still working on the issue.

We are still working on resolving this, and we thank you for your patience! Please watch this blog for updates. 

Finally at 3:57 PM SL time, the Lab stated they were on their way to fixing the problem.

All services should be recovered, and we continue to monitor their performance. If you're having trouble getting to some of the websites, please try clearing your cookies. Thank you for your patience, and we hope the rest of today is going to be all smooth sailing. 

Still, it wouldn't be 5:54 PM SL time before the Lab would say with confidence, "This incident has been resolved," over six hours since they announced their was a problem. When residents tried to get on the website, sometimes all they got was a blank page. At other times they would get the "Uh oh, it's buggy" 500 error message shown at the top. A few residents would look back to earlier times when Linden Lab was more willing to poke fun at itself and post a picture of apes armed with bones gathering around a monolith, "The grid is down while we bang on things." A few more irritated residents wondered if the glitch was a result of the Cloud Servers, and something they could expect time to time for the forseable future. 

In any event, the glitch has been fixed, and all is well again, for now.

Bixyl Shuftan

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