Monday, March 3, 2014

EOTB: Linden Lab Makes JIRA Reports Readable to All Again

It was about eighteen months ago that Linden Lab made an unpopular move with its JIRA reports page, "Although some categories had been closed to public viewing, such as security issues, most were accessible to the public for residents to read to see if a reported bug was the same as the problem they were having." As of Sept 6 2012, this came to an end, " In the summary of changes, it was stated 'Second Life users will only see their own reported issues.' No longer can residents read and compare."

On Friday February 28, Linden Lab announced on their blog that there would be some changes. The Lab admitted the JIRA wasn't as good as it could be.

Recently, this system was working in a way that wasn’t very transparent, and it frankly wasn’t a good experience for the users who care enough about Second Life to try to help improve it, nor was it the best set-up for the Lindens tasked with addressing these issues. So you can see why we’re happy to be changing it!

 The changes the Lab is offering are:

"All users will be able to see all BUG issues, all the time."

"You'll also be able to comment."

"Lastly, 'New Feature Request' is back!"

A thread started in the forums about the JIRA changes. The results were mostly positive, "Thanks Ebbe." "OK - I'm officially impressed!" Some however were less than enthusiastic, "It's great to have it back, though it'd be better if it didn't get hidden again after triage.  Additional comments with updated incidents with further info could help narrow down the issue, or reveal other potential causes." Still, everyone agreed this was a step in the right direction.

Bixyl Shuftan

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